Good to know

Dear Patients,

Thank you very much for having chosen our practice. We want to keep your stay with us as comfortable as possible. Therefore we would like to acquaint yourself with the following procedures.

Appointment arrangements
Appointments can only be arranged by telephone or through personal appearance in order to have sufficient time for each patient. We kindly ask you to call  (0049 – 611/598 613) or contact us by e-mail: In case we are not reachable we are either treating other patients or you are calling outside our opening hours which are from Monday through Thursday 7:30 – 19.00h and Friday 7:30 – 16.00h. You also have the option to leave your message on the answering machine at any time. We will call you back as quickly as possible.

We are counting on you:
We are running an appointment only practice. This means that appointments will be arranged with each patient individually and are exclusively reserved for that patient. We kindly ask you to respect the appointed time. If anything prevents you from keeping the appointment, please cancel at least 24h in advance. Please understand that If you are not cancelling in time we have to invoice you.

Treatment procedure
Please bring with you to the first treatment all relevant documents (reports of the attending physicians and x-rays) which are important for our reports and anamnesis.
For physiotherapeutic treatment, you should wear comfortable clothing in which you feel comfortable even during the exercises. Otherwise, it is advisable to bring light sportswear.
Please bring a large towel with you for treatment.

We treat private patients, patients with statutory health insurance and self-pay patients.
The practice is fully licensed by the health insurance.
Osteopathic services can be used by legally insured patients with a recommendation of the doctor. In many cases a proportional reimbursement by the health insurance is possible. See also the following link:
If you would like to pay for our services privately, we will be happy to inform you about the costs incurred. (legally insured and self-payers 85 €-95 €)
Private patients receive a Heilpraktiker invoice which will be billed according to the list of fees for Heilpraktiker (GebüH). (Privately insured 90 €-120 €)

We thank you for your attention
and are looking forward to a good cooperation.

Ute Weins